Frequently Asked Questions
A: WebbyFrog is a web design and hosting service helps businesses get an affordble online presence.
A: Businesses get a unique QR code and link that in the Basic Plan directs customers directs customers to leave a Google, TrustPilot, or TripAdvisor review. In the Growth or Pro Plan directs customers to a branded review page. Based on their rating:
- 4-5 stars → Customers are encouraged to leave a Google, TrustPilot, or TripAdvisor review.
- 1-3 stars → Customers provide feedback privately, allowing businesses to address concerns before public reviews emailed directly to the business. Customers are then asked if they wish to leave a Google, TrustPilot, or TripAdvisor review.
A: Any business looking for a quality online presence, at an affordable price—especially restaurants, salons, retail stores, service providers, and local businesses.
A: Yes! You can add your business logo, branding colors, and personalized thank-you messages to match your brand identity.
A: Yes, absolutely! Regardless of whether your website has one page or a hundred, these legal documents are crucial. They are required by laws like the UK's GDPR (General Data Protection Regulation) and PECR (Privacy and Electronic Communications Regulations). They protect both you and your website visitors by outlining how you handle personal data, the rules for using your services, and how cookies are used. Having them also builds trust with your customers.
A: We make it easy! While your main business information is elegantly presented on a single scrolling page, your legal policies (Privacy Policy, Terms & Conditions, and Cookie Policy) will each have their own dedicated, separate page behind the scenes. We'll set up clear links to these pages in the footer of your WebbyFrog website, which is the standard and expected place for customers to find them. This keeps your main page clean and focused, while ensuring all legal requirements are met.
A: You, as the business owner, are solely responsible for the content of your legal policies. These documents need to be specific to your unique business operations, how you collect and use data (e.g., if you use specific marketing tools, customer databases, etc.), and your exact terms of service. WebbyFrog provides the website and the placeholders for these pages, but the legal text must come from you.
A: While we are experts in creating fantastic websites, we are not legal professionals and cannot provide legal advice or draft the content for your policies. Providing legal content would be unethical and put both our businesses at risk.
However, we strongly recommend using a reputable, specialized service to generate your policies. We've even provided a direct link on your website's placeholder pages to Termly.io, which offers both free and paid accounts to help you create comprehensive and legally compliant policies tailored to your specific business needs.
A: A Cookie Policy (often part of your Privacy Policy, or a separate document) explains what cookies are, what types of cookies your website uses (e.g., for analytics, advertising, functionality), and why they are used. It's essential because regulations like GDPR and PECR require you to inform users about your use of cookies and, for non-essential cookies, obtain their consent before placing them on their device.
A: Yes, absolutely! A cookie consent banner is the small pop-up or bar that appears when someone first visits your website, informing them about your use of cookies and asking for their permission to use non-essential cookies. It's a crucial part of GDPR compliance. Your WebbyFrog website will come equipped with a cookie consent banner that links directly to your Cookie Policy, ensuring you can legally collect data via cookies (like for analytics) with user consent.
A: Not having proper legal policies carries significant risks. You could face substantial fines from regulatory bodies (like the ICO in the UK for data protection breaches), experience a loss of customer trust, and even face legal action. Having compliant policies in place is not just a legal requirement; it's a mark of a responsible and trustworthy business. We set up the framework to help you stay compliant easily.
A: Yes! We offer a "See before You Pay" preview:
- This allows you to actually visit and navigate your website!
- 1-month free trial (with credit card – cancel anytime before first billing).
A: Using Artificial Intelligence we aim to give you access to your website with 24 hours of requesting the preview.
A: No, The preview is completly FREE and you are under NO obligation to make a purchase.
A: We offer three plans:
- Local Launchpad: QR code & direct review links.
- Business Boost: Adds email collection & private feedback.
- Growth Package: Full automation + Mailchimp integration.
A: Pricing depends on the plan you choose. The Local Launchpad Plan can be scaled up through the Business Boost Plan upto The Growth Package seamlessly depending on your requirements. Check our pricing page for full details.
A: Youcan simply upgrade to the next pricing tier.
A: Customers are given the option to enter their name and email when leaving feedback. If they opt-in, their email is added to your list.
A: Yes! The Pro Plan integrates with Mailchimp to automate email collection and campaigns.
A: No, email entry is optional, but businesses can encourage it by offering discounts or future promotions.
A: Setup takes just a few minutes! Once you sign up, you’ll get your QR code & review link immediately.
A: No! RevuFrog is designed for ease of use. You don’t need any coding or technical experience.
A: Yes! You can select or change your preferred review platform in your dashboard at any time.
A: We offer priority support and a knowledge base with guides and tutorials.
A: Yes! You can cancel anytime from your dashboard settings, and you won’t be charged again.
A: Yes, once your subscription expires, your subdomain will be deactivated. Please note in the Business Boost and Growth Package Plans where a domain is purchased remains yours.
A: No. We provide a "See Before You Pay" to see if WebbyFrog is a good fit for your business. Going forward we charge monthly fee for hosting and this can be cancelled within the first 14 days of each month. Any fees for domain names are also non-refundable.
Ready To Get Your FREE WebbyFrog Preview?
No problem! Just drop us a line with your question or concern.