Terms & Conditions: Your WebbyFrog Service Agreement

5. Payments & Billing

Our payment terms vary by service tier:

• Local Launchpad (Free Preview Service): This service tier is provided as a free preview with no upfront cost. The initial website preview and one round of minor revisions are offered at no charge to allow you to "See Before You Pay." As no payment is made for this preview service, there are no refunds to be issued for the Local Launchpad Free Preview itself. Should you choose not to proceed with a paid service, your preview will be taken offline.

• Local Launchpad (Paid Service - Initial 6-Month Plan): This plan activates upon your payment of the initial fee as stated in our current pricing plan for this service, which includes 6 months of hosting on a local2u.biz subdomain. This initial fee for this service is non-refundable once payment has been processed and the service activated. No refunds will be issued for unused portions of the 6-month period if you cancel before its expiry, as this fee covers the costs associated with initial setup, configuration, and the pre-paid hosting duration.

• Business Boost & Growth Package:

• Setup/Project Fees: One-time setup or project fees (e.g., for Business Boost or custom Growth Packages) are due upfront or as per the agreed payment schedule. These fees are generally non-refundable once work has commenced or been completed, as they cover the costs of our invested time, effort, and specific assets created for your project.
• Monthly Hosting & Service Fees (Applies after the initial 6 months for Local Launchpad Paid, or from the start for Business Boost/Growth Package): Ongoing fees for hosting, maintenance, and support services are billed [e.g., monthly/annually] in advance.
• Monthly Hosting Fees: These are paid on a month-to-month basis and are non-refundable once the current billing period has commenced.
• Cancellation Notice for Monthly Hosting: To cancel your monthly hosting service, we require at least seven (7) days' written notice prior to your next billing date. Your service will remain active until the end of the current month you have paid for. No refunds will be issued for unused portions of a partial month.
• Annual Hosting Fees: If paid annually, these fees are generally non-refundable for the current annual term.
• Domain Registration/Renewal: Fees for custom domain registration and annual renewals are non-refundable once processed, as these are paid to third-party registrars and are non-recoverable by WebbyFrog.

• Credit Card Disputes / Chargebacks:

• We maintain a zero-tolerance policy for unjustified chargebacks. In the event of a credit card dispute or chargeback initiated by the customer against payments made to WebbyFrog, we reserve the right to immediately suspend or terminate the associated website and services without prior notice. 
• An administrative fee of £25.00 will be assessed for each chargeback received by us. This fee covers the administrative costs and processing fees incurred by WebbyFrog due to the dispute. 
• Any outstanding balance, including this chargeback fee, must be settled in full before services can be reinstated or any data released. 

• Payment Methods: We accept payments via [e.g., Bank Transfer, Credit/Debit Card via Stripe].

• Late Payments: Failure to make payments by the due date may result in suspension or termination of your services. Overdue accounts may be subject to a late payment charge of [e.g., 5%] per month.